How can we help?

If you forget your password, you can reset it by following these steps:

1. On the login page, click the Forgot Password link.
2. Enter your registered username or email address.
3. Click the Send button to receive a password reset email.
4. Check your email inbox for a password reset confirmation.
5. Click the link in the email and follow the instructions to create a new password.
6. Once your new password is set, return to the login page and sign in with your updated credentials.

🔹 Security Note: Choose a strong password containing a mix of letters, numbers, and special characters to enhance account security.

To change your password manually:

1. Log in to your account.
2. Click on your profile icon and go to Settings.
3. Locate the Change Password option at the top right corner.
4. Enter your current password, followed by your new password.
5. Confirm your new password and click Save.

🔹 Ensure your new password is different from your previous one for security reasons.

If you need to invite a new user to your account:

1. Log in to your account.
2. Navigate to User Management from the dashboard menu.
3. Click the Invite User button (located at the top right corner).
4. Fill out the User Invitation Form with the necessary details (e.g., email, role, permissions).
5. Click Send Invite to complete the process.
6. The invited user will receive an email with instructions to create their login credentials and access the platform.

🔹 You can manage user roles and permissions from the User Management section.

To remove a user from your account:

1. Log in to your account.
2. Navigate to User Management.
3. Locate and select the user you want to remove.
4. Click the Delete button (top right corner).
5. A confirmation prompt will appear—type Delete to confirm and finalize the removal.

🔹 Once deleted, the user will lose access to the platform. If you need to restore their access, you will have to invite them again.

To modify your profile details:

1. Log in to your account.
2. Go to Settings.
3. Click the Edit Profile button.
4. Update your personal details (e.g., name, email, contact information).
5. Click Save to apply the changes.

🔹 Ensure your email address is up-to-date for account-related notifications.

To modify your subscription plan:

1. Log in to your account.
2. Go to Settings from the dashboard.
3. Scroll down to the My Subscription section.
4. Click the Upgrade Plan button.
5. Browse and select the plan that best fits your needs by clicking Choose Plan.
6. Follow the payment instructions to complete your upgrade or downgrade.

🔹 Downgrading your plan may result in a reduction of features. Review the plan details carefully before proceeding.

If you need to change your billing details:

1. Log in to your account.
2. Navigate to Settings.
3. Scroll down to the My Subscription section.
4. Click the Manage Plan button.
5. Update your payment information as needed (e.g., change credit card details, billing address).
6. Save your changes.

🔹 Ensure your payment details are up-to-date to prevent service interruptions.

To download an invoice for your records:

1. Log in to your account.
2. Navigate to Settings.
3. Click the Manage Plan button.
4. Scroll down to the Invoice History section.
5. Locate the invoice you want to download.
6. Click Download Invoice and save the file to your device.

🔹 Invoices are available for all completed transactions. If you need older invoices, contact customer support.

1. Log in to your account 
2. Go to 'Library'
3. Click the ‘Create A Course’
4. Fill in the fields on 'Overview' tab. The information entered here is for internal reference only, it will be displayed within the LMS itself but not shown to your enrolled learners.
   
   1. Course title
   2. Course description
   3. Course goals
   4. Course objectives
   5. Course format and delivery
   6. Course image
   7. Course category
   8. Course code
   9. Difficulty level
   10. Author
5. In the next tab 'Activation Message' you can enter a course activation message. This is the first message sent to a learner that confirms enrollment and welcomes the learner to the course. Use this area to explain why the learn as has been enrolled, and what they will learn.
6. Navigate to the 'Lessons' tab to begin creating your course content
7. Click the '+ Add Lesson' button to add a new lesson. Lessons contain the following items:
1. Lesson title (Shown first)
2. Lesson content (Sent immediately, use this field to explain a topic, or give context for your lesson questions)
3. Lesson image (Sent immediately, images help your learners understand the concept or topic being explained)
4. Lesson questions (max 2)
8. Configure your lesson questions. Currently there are two types of questions, open and multiple-choice.

Open questions

Allow any response from the learner, there is no right or wrong answer. You will set up a response with the 'Remark' field i.e. 'Good choice, let's continue'

Multiple choice questions

Allows the learner to respond with a list of options i.e. A, B, C, D. For each option you can configure a response in the 'Remark' field for example: '✔️Correct', or '❌ Not quite'

Creating a course takes time, chances are that we have a relevant or similar course you can use to get started.

1. Go to 'Library'.
2. Click on the ‘Course Store’ button in the top right.
3. Find and select the course you like to add to your Library.
4. Click on the 'Copy to Drafts' button, or 'Preview' to see the course content.
5. Navigate back to 'Library' where you will see your newly cloned course.
6. Click the small pencil icon button to edit the course how you see fit.

For more details please refer to the more in-depth guide above 'How to create a course from scratch'