---
title: Help Center | Training New Staff Made Easy with Microlearning
description: Get answers fast! Explore guides and FAQs for training new staff with ease using our mobile-friendly, SMS-based microlearning platform.
---

Help center

# How can we help?

Select a category for quick answers.

You can also contact us directly via the chat widget at the bottom right.

![Rocket ship icon](https://brasstacks.works/hubfs/Icons/rocketship.svg)

##### Getting started

[Getting started](https://brasstacks.works/help#getstarted)

![User icon](https://brasstacks.works/hubfs/Icons/users.svg)

##### Account management

[Account management](https://brasstacks.works/help#account)

![Credit card icon](https://brasstacks.works/hubfs/Icons/card.svg)

##### Subscription & billing

[Subscription & billing](https://brasstacks.works/help#billing)

## Getting started

### Sign up

Creating an account

To create an account on Brasstacks, follow these steps:

1. Open your web browser and go to[Brasstacks Registration](https://app.brasstacks.works/register).
2. Fill out the registration form with the required details, including your name, email address, and password.
3. Click the **Sign Up** button to submit your registration.
4. Check your email inbox for a verification email from Brasstacks.
5. Open the email and click on the verification link to confirm your email address.
6. Once verified, return to the login page and sign in with your credentials.

🔹 *Note: If you don’t receive the verification email, check your spam folder or request a new one from the login page.*

### Sign in

Logging into your account

To access your account:

1. Go to[Brasstacks Login](https://app.brasstacks.works/login).
2. Enter your registered username and password.
3. Click the **Login** button.

🔹 *Tip: If you have forgotten your password, use the “Forgot Password” option to reset it.*

### Add or upload learners

Manually add learners, or upload a list of learners ready to be enrolled

To add your learners: 

1. Log in to your account
2. Navigate to the 'Engagement' tab
3. Click either 'Upload' or 'Add Learner'
4. Follow the instructions on screen

🔹 *Tip: If you are uploading a list, download the template on the upload screen and add your learners using excel. Do not change the file name, or the column titles.*

### Create & publish your first course

Clone a pre-made course, or create your own from scratch

To create and publish your first course: 

1. Log in to your account
2. Navigate to the 'Library' tab
3. Click either 'Course store' or 'Create course'
4. If using the course store, find a course you like and click 'Copy to drafts'
5. Either edit your copied course, or follow the on screen instructions to configure a course from scratch
6. Once you are happy with the course content, publish the course.
7. You may now click the 'Enroll' button to enroll your learners. 
8. Configure delivery settings and your learners will begin receiving SMS lessons!

🔹 *Tip: Courses can't be edited while learners are enrolled. Double check your content before enrolling learners. If you do need to make changes, we recommend cloning the course and revising the content.*

### Enroll learner(s) in a course

Easily enroll learners in microlearning training courses and deliver bite-sized lessons via SMS. You choose the days and times for your learner to receive their lessons.

 

## Account management

### Reset password

Recovering access to your account

If you forget your password, you can reset it by following these steps:

1. On the login page, click the **Forgot Password** link.
2. Enter your registered username or email address.
3. Click the **Send** button to receive a password reset email.
4. Check your email inbox for a password reset confirmation.
5. Click the link in the email and follow the instructions to create a new password.
6. Once your new password is set, return to the login page and sign in with your updated credentials.

🔹 *Security Note: Choose a strong password containing a mix of letters, numbers, and special characters to enhance account security.*

### Change password

Updating your account password

To change your password manually:

1. Log in to your account.
2. Click on your profile icon and go to **Settings**.
3. Locate the **Change Password** option at the top right corner.
4. Enter your current password, followed by your new password.
5. Confirm your new password and click **Save**.

🔹 *Ensure your new password is different from your previous one for security reasons.*

### Add a user

Inviting team members to your account

If you need to invite a new user to your account:

1. Log in to your account.
2. Navigate to **User Management** from the dashboard menu.
3. Click the **Invite User** button (located at the top right corner).
4. Fill out the **User Invitation Form** with the necessary details (e.g., email, role, permissions).
5. Click **Send Invite** to complete the process.
6. The invited user will receive an email with instructions to create their login credentials and access the platform.

🔹 *You can manage user roles and permissions from the User Management section.*

### Remove a user

Revoking access for a user

To remove a user from your account:

1. Log in to your account.
2. Navigate to **User Management**.
3. Locate and select the user you want to remove.
4. Click the **Delete** button (top right corner).
5. A confirmation prompt will appear—type **Delete** to confirm and finalize the removal.

🔹 *Once deleted, the user will lose access to the platform. If you need to restore their access, you will have to invite them again.*

### Update user account information

Update your name, email, contact information, company info

To modify your profile details:

1. Log in to your account.
2. Go to **Settings**.
3. Click the **Edit Profile** button.
4. Update your personal details (e.g., name, email, contact information).
5. Click **Save** to apply the changes.

🔹 *Ensure your email address is up-to-date for account-related notifications.*

## Subscription and billing

### Manage subscription

Upgrade or downgrade your subscription plan

To modify your subscription plan:

1. Log in to your account.
2. Go to **Settings** from the dashboard.
3. Scroll down to the **My Subscription** section.
4. Click the **Upgrade Plan** button.
5. Browse and select the plan that best fits your needs by clicking **Choose Plan**.
6. Follow the payment instructions to complete your upgrade or downgrade.

🔹 *Downgrading your plan may result in a reduction of features. Review the plan details carefully before proceeding.*

### Update payment method

Changing your card details or billing address

If you need to change your billing details:

1. Log in to your account.
2. Navigate to **Settings**.
3. Scroll down to the **My Subscription** section.
4. Click the **Manage Plan** button.
5. Update your payment information as needed (e.g., change credit card details, billing address).
6. Save your changes.

*🔹 Ensure your payment details are up-to-date to prevent service interruptions.*

### Download an invoice

Accessing billing statements

To download an invoice for your records:

1. Log in to your account.
2. Navigate to **Settings**.
3. Click the **Manage Plan** button.
4. Scroll down to the **Invoice History** section.
5. Locate the invoice you want to download.
6. Click **Download Invoice** and save the file to your device.

🔹 *Invoices are available for all completed transactions. If you need older invoices, contact customer support.*

## Library management

### How to create a course from scratch

Follow these steps to create a course from scratch

1. Log in to your account 
2. Go to **'Library'**
3. Click the **‘Create A Course’**
4. Fill in the fields on **'Overview'** tab. The information entered here is for internal reference only, it will be displayed within the LMS itself but not shown to your enrolled learners.  
     1. **Course title**
     2. **Course description**
     3. **Course goals**
     4. **Course objectives**
     5. **Course format and delivery**
     6. **Course image**
     7. **Course category**
     8. **Course code**
     9. **Difficulty level**
     10. **Author**
5. In the next tab **'Activation Message'** you can enter a course activation message. This is the first message sent to a learner that confirms enrollment and welcomes the learner to the course. Use this area to explain why the learn as has been enrolled, and what they will learn.
6. Navigate to the **'Lessons'** tab to begin creating your course content
7. Click the **'+ Add Lesson'** button to add a new lesson. Lessons contain the following items:
8. Configure your lesson questions. Currently there are two types of questions, open and multiple-choice.

#### Open questions

Allow any response from the learner, there is no right or wrong answer. You will set up a response with the 'Remark' field i.e. 'Good choice, let's continue'

#### Multiple choice questions

Allows the learner to respond with a list of options i.e. A, B, C, D. For each option you can configure a response in the 'Remark' field for example: '✔️Correct', or '❌ Not quite'

### Clone a course from the course store

Start from one of our 100+ pre-made courses

Creating a course takes time, chances are that we have a relevant or similar course you can use to get started.

1. Go to **'Library'**.
2. Click on the **‘Course Store’** button in the top right.
3. Find and select the course you like to add to your Library.
4. Click on the **'Copy to Drafts'** button, or **'Preview'** to see the course content.
5. Navigate back to **'Library' **where you will see your newly cloned course.
6. Click the small pencil icon button to edit the course how you see fit.

For more details please refer to the more in-depth guide above **'How to create a course from scratch'**

## Have more questions?

We strive to be open and transparent, did we miss any important topics? Please send your enquiry and help us improve this page.

[ Send us an email ](mailto:hello@brasstacks.works)

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  "@type" : "HowTo",
  "additionalProperty" : {
    "@type" : "PropertyValue",
    "name" : "Note",
    "value" : "If you don’t receive the verification email, check your spam folder or request a new one."
  },
  "description" : "Creating an account on Brasstacks.",
  "name" : "Sign up",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Open registration page",
    "text" : "Open your web browser and go to Brasstacks Registration.",
    "url" : "https://app.brasstacks.works/register"
  }, {
    "@type" : "HowToStep",
    "name" : "Fill out the form",
    "text" : "Enter your name, email address, and password into the registration form."
  }, {
    "@type" : "HowToStep",
    "name" : "Submit registration",
    "text" : "Click the Sign Up button to submit your registration."
  }, {
    "@type" : "HowToStep",
    "name" : "Check your email",
    "text" : "Check your inbox for a verification email from Brasstacks."
  }, {
    "@type" : "HowToStep",
    "name" : "Verify your email",
    "text" : "Open the verification email and click the verification link to confirm your email address."
  }, {
    "@type" : "HowToStep",
    "name" : "Login",
    "text" : "Once verified, return to the login page and sign in with your credentials."
  } ]
}
```

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  "@type" : "HowTo",
  "description" : "Logging into your account.",
  "name" : "Sign in",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Go to login page",
    "text" : "Visit Brasstacks Login."
  }, {
    "@type" : "HowToStep",
    "name" : "Enter credentials",
    "text" : "Enter your username and password."
  }, {
    "@type" : "HowToStep",
    "name" : "Click Login",
    "text" : "Click the Login button to access your account."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "additionalProperty" : {
    "@type" : "PropertyValue",
    "name" : "Tip",
    "value" : "Use the provided template when uploading learners and don’t rename or alter its structure."
  },
  "name" : "Add or upload learners",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into Brasstacks."
  }, {
    "@type" : "HowToStep",
    "name" : "Navigate to Engagement",
    "text" : "Go to the Engagement tab."
  }, {
    "@type" : "HowToStep",
    "name" : "Add or Upload",
    "text" : "Click Upload or Add Learner."
  }, {
    "@type" : "HowToStep",
    "name" : "Follow instructions",
    "text" : "Follow on-screen instructions to add learners."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "additionalProperty" : {
    "@type" : "PropertyValue",
    "name" : "Tip",
    "value" : "Courses can’t be edited once learners are enrolled. Clone the course to make revisions."
  },
  "name" : "Create & publish your first course",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Go to Library",
    "text" : "Navigate to the Library tab."
  }, {
    "@type" : "HowToStep",
    "name" : "Choose course creation",
    "text" : "Click Course store or Create course."
  }, {
    "@type" : "HowToStep",
    "name" : "Use template or start fresh",
    "text" : "Copy a template to drafts or begin a new course."
  }, {
    "@type" : "HowToStep",
    "name" : "Edit content",
    "text" : "Edit the course or build from scratch using the editor."
  }, {
    "@type" : "HowToStep",
    "name" : "Publish course",
    "text" : "Publish once you are satisfied."
  }, {
    "@type" : "HowToStep",
    "name" : "Enroll learners",
    "text" : "Click Enroll to add learners."
  }, {
    "@type" : "HowToStep",
    "name" : "Configure delivery",
    "text" : "Set up SMS delivery settings for lessons."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "name" : "Enroll learners in a course",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Open course",
    "text" : "Navigate to the course you want to enroll learners in."
  }, {
    "@type" : "HowToStep",
    "name" : "Enroll",
    "text" : "Click Enroll and confirm learner assignments."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "additionalProperty" : {
    "@type" : "PropertyValue",
    "name" : "Security Note",
    "value" : "Use a strong password with letters, numbers, and symbols."
  },
  "description" : "Recovering access to your account.",
  "name" : "Reset password",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Forgot Password",
    "text" : "Click Forgot Password on the login page."
  }, {
    "@type" : "HowToStep",
    "name" : "Enter email",
    "text" : "Enter your username or email."
  }, {
    "@type" : "HowToStep",
    "name" : "Request reset",
    "text" : "Click Send to receive a reset email."
  }, {
    "@type" : "HowToStep",
    "name" : "Open email",
    "text" : "Open the reset email and click the link."
  }, {
    "@type" : "HowToStep",
    "name" : "Set new password",
    "text" : "Create a new password and log in."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "name" : "Change password",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Go to settings",
    "text" : "Navigate to Settings from your profile."
  }, {
    "@type" : "HowToStep",
    "name" : "Select change password",
    "text" : "Click Change Password."
  }, {
    "@type" : "HowToStep",
    "name" : "Enter passwords",
    "text" : "Enter current password and new password."
  }, {
    "@type" : "HowToStep",
    "name" : "Save changes",
    "text" : "Save to update your password."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "description" : "Invite team members.",
  "name" : "Add a user",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Open user management",
    "text" : "Go to User Management in the dashboard."
  }, {
    "@type" : "HowToStep",
    "name" : "Invite user",
    "text" : "Click Invite User."
  }, {
    "@type" : "HowToStep",
    "name" : "Fill invitation",
    "text" : "Enter email, role, and permissions."
  }, {
    "@type" : "HowToStep",
    "name" : "Send invite",
    "text" : "Send the invitation for access."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "name" : "Remove a user",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Open user management",
    "text" : "Go to User Management."
  }, {
    "@type" : "HowToStep",
    "name" : "Select user",
    "text" : "Select the user you want to remove."
  }, {
    "@type" : "HowToStep",
    "name" : "Delete user",
    "text" : "Click Delete and confirm."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "name" : "Update user account information",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Go to settings",
    "text" : "Navigate to Settings."
  }, {
    "@type" : "HowToStep",
    "name" : "Edit profile",
    "text" : "Click Edit Profile."
  }, {
    "@type" : "HowToStep",
    "name" : "Update fields",
    "text" : "Update name, email, contact, or company info."
  }, {
    "@type" : "HowToStep",
    "name" : "Save",
    "text" : "Click Save to apply changes."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "description" : "Upgrade or downgrade your plan.",
  "name" : "Manage subscription",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Go to settings",
    "text" : "Navigate to Settings."
  }, {
    "@type" : "HowToStep",
    "name" : "Open subscription",
    "text" : "Scroll to My Subscription."
  }, {
    "@type" : "HowToStep",
    "name" : "Upgrade plan",
    "text" : "Click Upgrade Plan."
  }, {
    "@type" : "HowToStep",
    "name" : "Choose plan",
    "text" : "Select a plan and confirm."
  }, {
    "@type" : "HowToStep",
    "name" : "Follow payment",
    "text" : "Enter payment details to finish."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "name" : "Update payment method",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Go to subscription",
    "text" : "Navigate to Settings → My Subscription."
  }, {
    "@type" : "HowToStep",
    "name" : "Manage plan",
    "text" : "Click Manage Plan."
  }, {
    "@type" : "HowToStep",
    "name" : "Update details",
    "text" : "Update billing details like card and address."
  }, {
    "@type" : "HowToStep",
    "name" : "Save changes",
    "text" : "Save to update payment method."
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "HowTo",
  "name" : "Download an invoice",
  "step" : [ {
    "@type" : "HowToStep",
    "name" : "Log in",
    "text" : "Log into your account."
  }, {
    "@type" : "HowToStep",
    "name" : "Go to subscription",
    "text" : "Under Settings → Manage Plan."
  }, {
    "@type" : "HowToStep",
    "name" : "Open invoice history",
    "text" : "Scroll to Invoice History."
  }, {
    "@type" : "HowToStep",
    "name" : "Download invoice",
    "text" : "Click Download Invoice for the transaction you need."
  } ]
}
```