Learn The Secrets On How To Effectively Communicate With The Elderly
Communication is very complex, since it means different things to different people. Talking with the elderly can be tough for even the most patient person. Everyone knows that speaking to the elderly is difficult but no one ever explains how to effectively communicate with the elderly.
Caregivers often feel unsure of what to say or how to act around their elderly clients. They may also feel like walking on eggshells, afraid of saying the wrong thing and upsetting them. They often lack the skills needed to communicate effectively with the clients and their family members.
If you feel like your staff has been struggling with communication for a while, it's never too late to train them on how to communicate effectively.
The Communicating Effectively with Elders course will teach caregivers the skills they need to be an effective communicator, including active listening, respectful communication, and therapeutic communication. Learners will also know about common barriers to communication, such as cultural differences and age-related impairments. They’ll learn how to actively listen, interpret verbal cues, body language, and why various barriers such as cultural, emotional, physical, attitudes can impact communications. By the end of this course, they will be able to confidently communicate with elderly clients, addressing their needs and providing them with high-quality care.
Course Goals:
✅Define the importance of effective communication
✅Describe how effective communication works
✅Define active listening and barriers to effective communication
✅Explain how attitudes, culture, physical, and emotional barriers affect effective communications
✅Describe ways to communicate with respect and compassion
✅Discuss how to effectively start a conversation
Course Objectives:
By the end of this course, the learners will be able to:
✅Improve appreciation & respect for how culture, attitudes, physical, emotional, non-verbal signals and age barriers can affect communication, care and teamwork
✅Demonstrate active listening skills while providing care
✅List three different attitudes that affect communication
✅Demonstrate the ways on how to be a good listener
✅Use different types of open-ended questions to start conversations
✅Reduce client complaints due to poor communication
